![]() Soon responded in a comment on their post, thanking them for reaching out but calling the apology "not acceptable".Īccording to her comment, she stated that guide dogs are "allowed in indoor seating", so "there is no reason" for her and her guide dog to be seated outdoors. They praised the staff member and the team of employees for being able to "maintain their composure" and "do their best to accommodate and fulfil (Soon's) requests" while being filmed.Īccording to Rocky Master, the staff member was "traumatised" from the incident and they have since reached out to her to offer their support. Therefore, they asked for guide dogs to be leashed according to advisories from Muis and the Singapore Food Agency (SFA), and preferably seated at outdoor seating areas whenever possible.Īdditionally, they acknowledged that the staff member seen in the video "may not be very experienced in handling such situations", but were "extremely grateful" that she took a "cautious approach to verify with her superior before making any commitment". ![]() However, they cited the need to be mindful towards "other diners who might not be comfortable with certain dining environments". Mothership has reached out to Soon for more information. #guidedogs #accessibility #tiktoksg ♬ original sound - Sophie □□♀️□□ We need to take guide dog laws way more seriously. I’m as sick of talking about this like a broken recorder as you are probably of seeing me on your feed. "I really hope that this is a matter that can be taken more seriously," she concluded in her #stitch with □□♀️□□ This is happening way too frequently. She told The Straits Times that such incidents occur "practically every time I visit a new restaurant, which is a few times a week". "Our feed is just gonna be content like this, because that's how often it happens." She shared about how frequent guide dog users like herself encounter these incidents. Soon noted that "ground staff should not be the only ones taking the fall", but that management has a responsibility to educate their staff as well. ![]() In a later update on TikTok, Soon justified her posting of the video, saying that otherwise, "businesses are just going to continue to get away with this kind of behaviour, discriminating against guide dog users and ultimately treating us incredibly rude, just because they think that they're in the right, even though they are the ones who are uneducated".Īlthough she acknowledged that it will take time to educate businesses, "as of now, it feels like the lesson really hasn't been learnt". Not the first time she has faced difficulty dining out ![]() Soon posted the same video on Facebook as well, and her caption noted that the cafe eventually allowed them to stay on the condition that "(her) dog is leashed, not fed, and if a customer does not complain about (her) dog.” The accompanying text in her TikTok video claimed that the staff called mall security on them, and also refused to take their orders. The employee then ended the call, and told them that her superior would "call her back".Īfterward, Soon asked what would happen if the video of the employee is posted online, to which the employee replied that the establishment would file a police report. She shared that "it is allowed in all restaurants". ![]() Soon's mother pointed out that guide dogs are approved by Muis, also known as the Islamic Religious Council of Singapore, as well as the Ministry of Sustainability and the Environment (MSE). While the employee sought advice from the person at the other end of the call, Soon's mother could be heard asking: "Why are you discriminating against a guide dog?" In response, Soon's mother said "no", and added that a similar situation "happened at McDonald's". The staff member apologised and told the pair that they had to "sit outside with the guide dog". #guidedogs #guidedogssg #accessibility #tiktoksgviral ♬ original sound - Sophie □□♀️□□ In the video, the Rocky Master staff member she had spoken to was on a call with someone who is presumably her How many times does this happen to us before we can be treated like any other customer. However, they were apparently not allowed to be seated inside the premises due to the presence of Soon's guide dog, Orinda. Soon was out for dinner with her mother, and the pair had wanted to dine at Rocky Master. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |